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04-01-2017, 07:55 PM | #1 | ||
Guest
Join Date: Feb 2012
Location: Sydney
Posts: 653
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At 8am I rang a local plumber the other day by the name of Alan Oxford Plumbing Castle Hill in Sydney. One of the plumbers answered the phone on the 3rd ring, and listened whilst I described the situation and told him what I had done so far. He then suggested a plan & said between 10am & 2pm that day. At 9:50am, 'Chad' introduced himself with a firm handshake, took of his boots and closed the door after he came in (two dogs). He already had notes from what I had told the bloke earlier and within 20 minutes had fixed the problem. There was no call out fee, I was charged for half an hour's work which was $45 and he explained everything he'd done and also gave me the lowdown on those instant hot water units. This plumber was the most aware switched on youngster I have met for a long time. I rang his boss and told him to keep him as long as possible 'cause he had such a great attitude and cared about his work. Very rare, especially these days.
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23-01-2017, 10:07 PM | #2 | ||
Guest
Join Date: Feb 2012
Location: Sydney
Posts: 653
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Tim at Repco Blacktown. I felt like I was in a time warp back to the 80's when customer service was a job title and each store had staff who knew the stock and its purpose & price. If Mr Repco is reading, promote this young bloke. He is a rarity these days. I rang with a stock inquiry to which he suggested a much cheaper option after firstly establishing I could do it myself so it would be cost effective. No, it didn't give Repco the biggest sale, but I will be back again.
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24-01-2017, 02:12 PM | #3 | ||
T Series Club AUST.
Join Date: Apr 2009
Location: Western port Victoria......
Posts: 1,788
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Anyone had any service issues with Wignalls Ford in Mornington?
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T series club Australia .Find us here as well . www.tseriesclub.org OwnTheRoad AKA FTEMEL |
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31-01-2017, 04:09 PM | #4 | ||
Kicking back
Join Date: Dec 2013
Location: Western sydney
Posts: 8,478
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Back in 2011, a few months out of warrenty, I snapped the tailshaft in my bog stock 08 ghia. I got it towed home and spent a few days checking out my options. I bit the bullet and got it towed to thompson ford in parramatta. A week later I went to pick it up and whilst speaking to the guy on the desk the sevice manager walks out hands me my keys and the docket then walks me outside. The docket said parts and labour $1800, balance due $0. All he said to me was "these things don't happen to a car like that" then walked back inside. The warrenty was expired and it wasn't like I could drive the car to the next place to get it fixed. I was expecting to get completely ripped off.
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31-01-2017, 04:23 PM | #5 | |||
FF.Com.Au Hardcore
Join Date: Nov 2007
Location: Riff
Posts: 12,344
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Quote:
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31-08-2017, 09:25 AM | #6 | ||
Render unto Caesar
Join Date: Feb 2008
Location: ::1
Posts: 4,220
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Brakes and More in Langwarrin.
Wayne was very helpful in providing recommendations for replacement rotors and pads for the XR5 based on my usage of the car. Priced at a fraction of the price of OEMs (1/3) and even opened the shop on Saturday for me to come and pick them up.
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"Aliens might be surprised to learn that in a cosmos with limitless starlight, humans kill for energy sources buried in sand." - Neil deGrasse Tyson |
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05-09-2017, 12:10 PM | #7 | ||
FF.Com.Au Hardcore
Join Date: Jun 2017
Posts: 1,341
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Aust Transmission Center in Parramatta. My trans dropped its guts so I rang three people close to home. ATC were the most accommodating with price & turnaround time. I got my car back and a few weeks later the engine mounts went. I replaced those, along with the transmission mount. After that, the car developed a vibration whilst stationary in drive, but not in neutral. I went back to ATC, keep in mind this is now 6-8 weeks after the changeover and explained the noise. They took the car back, put another tranny in and checked over all the other potential trouble spots. This took them over half a day to do a job they charge $1200 for. When they rang me to say the car is ready, the owner said ''no charge mate, if you're happy, I am happy'' I nearly fell over with shock as I honestly can't remember the last time I had something done for nothing. I went straight over to the pub across the road and bought the staff a 30 can block of VB and since then, I have taken two other cars in for service, along with a carton of cans each time. The way I see it, I get peace of mind knowing my cars get the extra mile and they get the extra business plus a few cold ones! Each time I go in, there is always a customers pride n joy, 66 427 Corvette, 32 Ford roadster, plus the usual performance euro's & tuners etc. These guys are not only great mechanics but enthusiasts too. Joe is one of the guys I deal with and his Ford knowledge alone is amazing. He spent over 30 mins helping me and explaining how things work, what is a waste of time and what works when it comes to building auto & manual 'boxes.
Last edited by au350hp; 05-09-2017 at 12:30 PM. |
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18-10-2017, 10:34 AM | #8 | ||
Render unto Caesar
Join Date: Feb 2008
Location: ::1
Posts: 4,220
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HCW Automotive in Box Hill. Con and his team are a great bunch and know their stuff, simply don't try and bullsh*t their customers.
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"Aliens might be surprised to learn that in a cosmos with limitless starlight, humans kill for energy sources buried in sand." - Neil deGrasse Tyson |
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04-12-2017, 04:07 PM | #9 | ||
FF.Com.Au Hardcore
Join Date: Jun 2017
Posts: 1,341
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D&J Ford Lithgow NSW. I dealt with a staff member named Linda and found her to be attentive, knew her role and organised the order, payment & dispatch with no fuss. It should not be difficult to ring a place of business, request information about a product, its suitability, availability and price. However, most times these days, you need to research the product/service yourself, and then try your luck by phone or in person. In this case, the staff member Linda used her initiative and followed the enquiry through from the start to dispatch. I sent management an email about her, outlaying pretty much what I have told you. A good turn returned.
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04-12-2017, 07:00 PM | #10 | ||
FF.Com.Au Hardcore
Join Date: Dec 2014
Location: Brisbane
Posts: 565
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Cook’s tyres at Sumner Park - Brisbane. Really knows his stuff, is a 1 man business. No bs, good price and does best alignments.
Had new set of Michy ps4s tyres on the other week along with alignment car is better than new. |
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02-02-2018, 11:47 PM | #11 | ||
Regular Member
Join Date: Jan 2018
Posts: 32
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I'd recommend Penrith Sinclair Ford Service, had few issues nothing major, they got right onto it no problem all fixed
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20-08-2018, 06:09 PM | #12 | ||
Starter Motor
Join Date: Oct 2017
Posts: 4
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Any good recommednations for panel beaters in Melb?
Heard some positive reviews for Brighton Panel Works from mates.. Tho we're a bit strapped for cash so a comparison would be good to start off with. Let me know! Thanks heaps Cheers |
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22-12-2018, 05:47 PM | #13 | ||
Regular Member
Join Date: Aug 2015
Posts: 55
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Second time I have used our fantastic member @vdo, this time to rebuild my 40 year old XC Fuel Sender. It is now so much better than factory and vdo's attention to detail and improvement on factory known problems is great. If you need work related to calibration or repairs, give vdo a hoy. Highly Recommended.
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22-12-2020, 12:42 PM | #14 | ||
FF.Com.Au Hardcore
Join Date: Jun 2017
Posts: 1,341
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Wanted to thank GTL for not only sourcing 'no longer in production' parts, but also safely delivering them to my home. Thanks again GTL, a true gentlemen.
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22-12-2020, 02:30 PM | #15 | ||
FF.Com.Au Hardcore
Join Date: Mar 2013
Posts: 7,620
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25-08-2022, 06:27 AM | #16 | ||
Starter Motor
Join Date: Aug 2022
Posts: 4
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Thanks for Shannon's contact, my friend from Brisbane currently looking for someone there. He actually has a BMW)
________________________ Markus from Kiwigambling |
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13-09-2022, 10:26 AM | #17 | ||
DIY Tragic
Join Date: Apr 2018
Location: Sydney, more than not. I hate it.
Posts: 21,578
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Athol Park Wreckers (South Australia), 23 hours between phone order and delivery in Sydney.
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07-03-2023, 09:44 PM | #18 | ||
FF.Com.Au Hardcore
Join Date: Dec 2004
Location: Sydney
Posts: 771
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Shout out to Shane at Dominelli's at Kirrawee in Sydney. Just had parts replaced, well out of warranty based on his advice, to claim of Ford HO. Has never batted an eyelid (other than in admiration) of the engine mods and tune. He's happy to talk to all enthusiasts regards dealer work.
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2017 Mustang Lightening Blue, Cobb Intercooler, CAI, AccessPort, Turbo Blanket & V2 Exhaust, Mishimoto Down-Pipe & Overflow Tank, GFB DV+, Custom CRD Tune. Ford Performance Short Throw Shifter & Strut Brace. DBA T3 Brakes & Pads. Braided Brake Lines. H&R Coilovers. Anderson CF Track Pack Spoiler & Tailgate Panel. Blue CF/Leather Steering Wheel. |
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09-08-2023, 12:42 PM | #19 | ||
Donating Member
Join Date: Jun 2007
Location: Checking out soft furnishings....
Posts: 8,654
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So huge shoutout to Mike Blewitt Ford in Coffs Harbour. Yesterday my sister bought a 2021 Ford Escape ST-Line ZH Auto AWD. They flew her to Coffs from Canberra to pick it. She drove it back home to Canberra. Once she got it home she decided to do some spirited driving and quickly realised it was a FWD. She rang me immediately as she always does for car things. I told her to call them tomorrow and tell them that she wants a refund. If they are difficult, which I fully expected them to be, I would sort it out for her.
She called them this morning and they got her to send a few pics to confirm. The general manager then called her personally and told her they will give her a full refund. 30 minutes later they had refunded her, plus an extra $800 for her lost time and organised a company to pick up the car. Excellent customer service that is so rare these days. I’ve been burnt by dealers a few times and this is the first good story I’ve ever had to tell about a Ford dealer. I was honestly expecting them to try and get her to keep the car or make the whole process difficult. So credit where it’s due.
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Proud owner of the ugliest Ford ever made |
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09-08-2023, 03:50 PM | #20 | ||
2009 xr turbo,2004 fiesta
Join Date: Oct 2017
Location: Perth wa
Posts: 659
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Would have been outstanding if they had have given her the right car in the first place,just wow....
Thats terrible. |
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09-08-2023, 04:07 PM | #21 | ||
Donating Member
Join Date: Jun 2007
Location: Checking out soft furnishings....
Posts: 8,654
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Large dealership with people that have no idea about cars and are just business people. I can totally see how it happened. Whilst it's not ideal, at least the after purchase care was second to none.
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Proud owner of the ugliest Ford ever made |
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29-09-2010, 02:43 PM | #22 | |||
Former BTIKD
Join Date: Mar 2005
Location: Sunny Downtown Wagga Wagga. NSW.
Posts: 53,197
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Quote:
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Dying at your job is natures way of saying that you're in the wrong line of work.
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28-11-2011, 01:07 PM | #23 | ||
FF.Com.Au Hardcore
Join Date: Mar 2010
Location: Central Coast, NSW
Posts: 752
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Anyone on the NSW Central Coast looking for a good suspension guy speak to Peter at Road 2 Race, West Gosford.
Clean, tidy workshop. Knows his stuff. does road and race cars. Well priced Doesn't rush a job Good, honest bloke. 10 out of 10. Road 2 Race Chassis Tuning Unit 6/15 Stockyard Place, WEST GOSFORD NSW 2250 Ph : (02) 4322 7804 Email: info@road2race.com.au www.road2race.com.au |
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01-12-2011, 12:44 AM | #24 | ||
Boss for Go, L98 for Show
Join Date: Dec 2004
Location: Victorialand
Posts: 780
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Pit Lane Automotive Services in Frankston
Went to Mick and Bel's after my car had problems from a previous repair. What a surprise, Mick and his crews attention to detail is the best bar none and their workshop is very clean. Not only did they resolve the problem but Mick constantly informed me of where they are with the repair and what they are diagnosing and where to go next. I was kept in the loop which is exactly what a car enthusiast wants when the car means so much to a person. Once the car was fixed (timing was set wrong previously) they let me test drive the car to ensure I was 100% happy. Those that know me well, will know that I am very fussy with originality, cleanliness and factory perfect. I was very impressed that the engine was worked on with the care of surgical precision. Not a bolt, clip was in the wrong place and crucially no leaks or chips from the painted engine. Another added bonus, Mick also changed the plug seals (diagnosed that some were a little leaky) now my car does not use any oil. My XR8 came out repaired, compression verified the car felt in the words of Dick Johnson, "she's brand new". If you are fussy about quality workmanship would highly recommend Pit Lane Automotive. Well done guys. Cheers, Gary.
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Quote: Jeremy Clarkson "The fact of the matter is this, from just about any angle this is an impossibly pretty car" |
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